Refund and Return Policy

Refund and Return Policy for Eddy’s Nutri-Nibble, LLC

Effective Date: December 2023

At Eddy’s Nutri-Nibble, LLC, we are committed to providing high-quality, nutritious dog food and treats. Due to the perishable nature of our products, we have established the following refund and return policy.

1. Return Policy

1.1 No Returns: We do not accept returns on any products due to their perishable nature. Once a product has been delivered, it cannot be returned for any reason.

2. Refund and Replacement Policy

2.1 Quality Issues: If you experience quality issue with our products, we are happy to offer a refund or replacement at our discretion. Quality issues include:

  • Damage to the product during transit.

  • Product defects that compromise its safety or usability.

2.2 Proof Required: To process a refund or replacement, we require clear photographic evidence of the issue. Please email your photos and a description of the problem to [email protected].

2.3 Timeframe for Reporting Issues: All refund or replacement requests must be submitted within 30 days of receiving the product. Requests received after this timeframe may not be honored.

3. Exclusions

We do not provide refunds or replacements for the following:

  • Personal preferences

  • Incorrect orders made by the customer.

  • Issues reported outside the 30-day window.

4. How to Request a Refund or Replacement

4.1 Contact Us: If you encounter an issue with your order, please contact us promptly at:

4.2 Include the Following Information:

  • Your order number.

  • Photos clearly showing the issue.

  • A brief description of the problem.

4.3 Resolution: Once we review your request, we will notify you of the resolution. Refunds, if approved, will be issued to the original payment method. Replacements, if approved, will be shipped as soon as possible.

5. Contact Information

If you have any questions about this policy, please contact us:

  • Email: [email protected]

  • Mailing Address: Eddy’s Nutri-Nibble, LLC, PO Box 2693, Lynnwood, WA 98036, USA

By purchasing from Eddy’s Nutri-Nibble, LLC, you agree to this Refund and Return Policy. Thank you for choosing our products to nourish and treat your beloved pets!